ICON HEALTH and FITNESS CHOOSES SERVICEBENCH EXTENDED WARRANTY SOLUTION
Released on = August 2, 2007, 3:19 am
Press Release Author = eclat Marketing
Industry = Retail
Press Release Summary = ICON health and fitness implements ServiceBench software as a service solution to improve customer relationships and manage extended warranty procedures more efficiently
Press Release Body = Global Fitness Equipment Manufacturer Leverages Web-Based Solution to Simplify Sales and Support Processes for its Retail Channel
London-August 2nd 2007 - ServiceBench, Inc., the leading provider of web-based service management applications, today announced that UTS Inc., a subsidiary of ICON Health & Fitness Inc. (ICON), has chosen its Extended Warranty solution to simplify the sales and support of extended warranties for a wide range of fitness equipment. ICON, one of the largest manufacturers and marketers of fitness equipment in the world and owner of well-known brands including NordicTrack, ProForm and Weider, will deploy the web-based Extended Warranty solution to streamline many of the manual, paper-based processes currently used by retail partners to sell, process and support extended warranties for treadmill units, incline trainers, ellipticals, stationary bikes, home gyms, weight benches, yoga and Pilates equipment and more.
\"ICON has maintained our position as a fitness leader by delivering state-of-the-art equipment for nearly 30 years,\" said Nick Palmer, General Manager of UTS Inc., a subsidiary of ICON Health & Fitness. \"Their innovative solutions and extensive industry experience make ServiceBench the perfect partner to help ICON automate our extended warranty processes. Additionally, ServiceBench analytics will surface noteworthy trends impacting our product performance, allowing us to improve our equipment, provide excellent customer service and strengthen brand loyalty.\"
The ServiceBench Extended Warranty solution will tightly integrate with retail point-of-sale and ICON\'s corporate systems to seamlessly capture, transfer and archive customer data associated with the sales and service of extended warranty contracts for ICON Health & Fitness products. Powerful analytics features within the solution will measure the profitability of warranty contracts for specific retail partners and product lines, as well as identifying any reoccurring manufacturing quality issues so they can be addressed.
\"Our Extended Warranty solution combined with our knowledge of extended warranty programs will provide ICON with a deeper understanding of the factors impacting their customer relationships and the profitability of their warranty programs,\" said Michael Dering, CEO of ServiceBench. \"Our experienced team of service professionals will work closely with ICON to simplify their warranty sales and service processes, making it easier for retailers to do business with the company.\"
About ICON Health & Fitness
With nearly 4,000 employees and 11 locations around the globe, ICON Health & Fitness, Inc. is one of the largest manufacturers and marketers of fitness equipment in the world. No other company provides a more complete line of fitness solutions. In 2005, ICON produced nearly 4 million units of quality fitness equipment, including treadmills, incline trainers, elliptical machines, stationary bikes, home gyms, weight benches, yoga and Pilates equipment and other fitness accessories. ICON owns some of the best-known brands in the fitness industry including NordicTrack®, FreeMotion®, ProForm®, EPIC(tm), HealthRider®, Weider®, Image®, and Weslo® and licenses Reebok® and Gold\'s Gym® brands. Please visit www.iconfitness.com
About UTS
Universal Technical Services Inc. (UTS), a subsidiary of ICON Health & Fitness Inc., is one of the leading providers of extended warranties in the fitness industry today. UTS provides extended warranty services in the 48 continental United States and parts of Canada. UTS helps customers enjoy the security that their new home fitness equipment is backed by a dependable Extended Service Plan. UTS Service Agreements cover expenses related to in-home repair services, parts and labour, mechanical and electrical failures and are transferable in the sale of the equipment. Please visit www.utserv.com
About ServiceBench
ServiceBench is a leading provider of service management solutions that integrate post-sales service activities including service call management, field service management, parts management, claims management and service contract management. The ServiceBench on-demand system easily enables service transactions between manufacturers, retailers or extended warranty providers and their network of parts suppliers, distributors and service providers. ServiceBench solutions provide the essential foundation to manage the service chain for profit and competitive advantage. For more information visit www.servicebench.com.
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